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Hi, explain me about Automatic Call Routing? akumar_8181 12-May-2008 11:29:26 PMComments http://acl.ldc.upenn.edu/hlt-naacl2004/asr/pdf/huang-cox-hlt-naacl-2004.pdf Posted by Hash007 In this method the caller responses are used to create a refined query for use in a subsequent attempt to route the call. Posted by waqqas1 An automatic call routing system for directing a call to a desired destination. The routing system poses questions to a caller and uses the caller's responses create a query which is used to direct the call to a destination associated with one of a plurality of documents created during a training phase. The documents are created by receiving calls, collecting caller contributions to each call, directing each call to a destination by a human operator, and storing and processing the caller contributions to each call directed to a particular destination. If a caller's responses do not permit a call to be unambiguously routed to a destination, the routing system poses clarifying questions and receives caller responses. The caller responses are used to create a refined query for use in a subsequent attempt to route the call. Posted by sagitraz |
Posted: 13-May-2008 09:41:57 AM By: sagitraz An automatic call routing system for directing a call to a desired destination. The routing system poses questions to a caller and uses the caller's responses create a query which is used to direct the call to a destination associated with one of a plurality of documents created during a training phase. The documents are created by receiving calls, collecting caller contributions to each call, directing each call to a destination by a human operator, and storing and processing the caller contributions to each call directed to a particular destination. If a caller's responses do not permit a call to be unambiguously routed to a destination, the routing system poses clarifying questions and receives caller responses. The caller responses are used to create a refined query for use in a subsequent attempt to route the call. | |
Posted: 30-December-2008 03:00:49 PM By: waqqas1 In this method the caller responses are used to create a refined query for use in a subsequent attempt to route the call. | |
Posted: 31-December-2008 07:56:41 AM By: Hash007 http://acl.ldc.upenn.edu/hlt-naacl2004/asr/pdf/huang-cox-hlt-naacl-2004.pdf |